My Cozyla Frame cannot show uploaded videos after I uploaded successfully from APP.


  • It only shows a blank screen. But the app shows the upload is a success.



  • you can try to follow the steps below to update the software to the latest.

    1. Touch the frame screen to access the control panel.

    2. Click the "Settings" at the top right corner

    3. Click "More"---"About the device" 

    4.  Click "New" 

     


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