Bug Report

Report any issues or errors that you encounter while using Cozyla product or services.

16 Topics 0 Followers

Bug Report Rules and Guide
11/2/23, 2:27 AM • Chance 11/2/23, 2:27 AM

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Chance
11/2/23, 2:27 AM

Welcome to the bug report section of our forum. This is where you can report any issues or errors...
D

Coyzla frame infected with Mirai Botnet?
5/31/24, 4:47 PM • DAVID 6/20/24, 11:49 PM

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Ruiping
6/20/24, 11:49 PM

Hi David, Our firmware has been scanned for vulnerabilities before leaving the factory.Please pr...
J

new frame gets stuck on a photo. It worked well only one day!
3/20/24, 8:19 PM • JAMES 3/22/24, 9:56 AM

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46
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JAMES
3/22/24, 9:56 AM

Thank you for the effective solution. My previous frames did not have a pause button, and m...
J

Can't use forgot/reset password feature of Android App
2/21/24, 7:17 AM • Jeffrey 3/18/24, 3:21 AM

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96
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George Tsao
3/18/24, 3:21 AM

Hi Jeffrey, Thank you for reporting this issue and for your patience as we worked towards a reso...
FCT

Stuck on black screen stuck on video Bug of Cozyla Album: Occationally the frame will stuck on video or on blackscreen.
3/18/24, 3:00 AM • Freja CZ. Thygesen 3/18/24, 3:16 AM

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FCT

Freja CZ. Thygesen
3/18/24, 3:16 AM

Thanks for the quick response. It only happens on my Cozyla Album but not my Cozyla Frame a...
Cozyla Album Loading PHotos Firmware update Resolving 'Loading Photos' Issue on Cozyla Album Series Frames
12/28/23, 8:06 PM • George Tsao 12/28/23, 8:06 PM

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George Tsao
12/28/23, 8:06 PM

Dear Cozyla User, We want to inform you of an important update regarding the Cozyla Album series...
LH

Black screen Screen will not turn on
12/25/23, 1:40 PM • Lindsy Howard 12/25/23, 1:40 PM

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LH

Lindsy Howard
12/25/23, 1:40 PM

Frame is plugged in, Alexa is responding, but the screen is black. Tapping it does not wake it up...
LH

Screen will not turn on
12/25/23, 1:40 PM • Lindsy Howard 12/25/23, 1:40 PM

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1
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31
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LH

Lindsy Howard
12/25/23, 1:40 PM

Frame is plugged in, Alexa is responding, but the screen is black. Tapping it does not wake it up...
Cozyla Album Cozyla Album Mat Slideshow Bug Fix: Cozyla Album - Black screen during the slide show, cannot repeat in the end of the slideshow
12/22/23, 11:35 AM • George Tsao 12/22/23, 11:35 AM

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George Tsao
12/22/23, 11:35 AM

We're writing to address a known bug in the Cozyla Album, where users experience a black screen d...
EG

No WIFI networks available during setup from Phone
12/3/23, 6:37 PM • EUSTACIA GREEN 12/19/23, 8:37 AM

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George Tsao
12/19/23, 8:37 AM

Hello Eustacia Green, Thank you for your patience and for bringing to our attention the Wi-Fi co...
KW

Audio Video No sound on videos
12/10/23, 12:42 PM • KYLE WHITE 12/10/23, 10:46 PM

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160
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George Tsao
12/10/23, 10:46 PM

We sincerely apologize for the inconvenience you've experienced with our product. We appreciate y...
FCT

My Cozyla Frame cannot show uploaded videos after I uploaded successfully from APP.
12/6/23, 11:10 AM • Freja CZ. Thygesen 12/8/23, 9:49 AM

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Jim
12/8/23, 9:49 AM

you can try to follow the steps below to update the software to the latest. 1. Touch the frame s...
JC

Bug Shuffle Descriptions Unable to Shuffle in Album- Disabling Descriptions Only Works for One Photo
11/25/23, 10:34 AM • Josh Clark 11/28/23, 7:07 PM

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49
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JC

Josh Clark
11/28/23, 7:07 PM

Happy to report the issue is resolved with new frame firmware 2023112710
FCT

My new Cozyla Frame setup failed. It always prompt me Bluetooth BLE Failed
11/27/23, 4:40 AM • Freja CZ. Thygesen 11/27/23, 4:40 AM

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37
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FCT

Freja CZ. Thygesen
11/27/23, 4:40 AM

I cannot continue the setup of the device. Need assistance!
FCT

I cannot receive my account verification code during registration.
11/16/23, 1:47 AM • Freja CZ. Thygesen 11/16/23, 6:07 PM

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George Tsao
11/16/23, 6:07 PM

Apologies for the inconvenience you're experiencing. Occasionally, certain email servers may bloc...
FCT

My album cannot turn off the screen automatically at night.
11/2/23, 10:54 AM • Freja CZ. Thygesen 11/2/23, 10:55 AM

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83
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FCT

Freja CZ. Thygesen
11/2/23, 10:55 AM

It is solved. Just unplug and plug the device. And it works now.

Latest topics

Coyzla frame infected with Mirai Botnet?

Device Settings Supported by Cozyla Frame and Canvas vs. Cozyla Album

Current Content Upload Capabilities Across Cozyla Platforms

Understanding Wi-Fi Protocol Support Across Cozyla Devices

New feature update: Multi-Selection of Albums Now Available on Cozyla Frame and Canvas - available in the early of May

Latest posts

Coyzla frame infected with Mirai Botnet?

Coyzla frame infected with Mirai Botnet?

Device Settings Supported by Cozyla Frame and Canvas vs. Cozyla Album

Current Content Upload Capabilities Across Cozyla Platforms

Introducing Our Newest Feature: AI Image Enhancement for Cherished Memories - To be available in early of May

Forum statistics

Bug Report

Bug Report Rules and Guide
11/2/23, 2:27 AM • Chance 11/2/23, 2:27 AM

Coyzla frame infected with Mirai Botnet?
5/31/24, 4:47 PM • DAVID 6/20/24, 11:49 PM

new frame gets stuck on a photo. It worked well only one day!
3/20/24, 8:19 PM • JAMES 3/22/24, 9:56 AM

Can't use forgot/reset password feature of Android App
2/21/24, 7:17 AM • Jeffrey 3/18/24, 3:21 AM

Stuck on black screen stuck on video Bug of Cozyla Album: Occationally the frame will stuck on video or on blackscreen.
3/18/24, 3:00 AM • Freja CZ. Thygesen 3/18/24, 3:16 AM

Cozyla Album Loading PHotos Firmware update Resolving 'Loading Photos' Issue on Cozyla Album Series Frames
12/28/23, 8:06 PM • George Tsao 12/28/23, 8:06 PM

Black screen Screen will not turn on
12/25/23, 1:40 PM • Lindsy Howard 12/25/23, 1:40 PM

Screen will not turn on
12/25/23, 1:40 PM • Lindsy Howard 12/25/23, 1:40 PM

Cozyla Album Cozyla Album Mat Slideshow Bug Fix: Cozyla Album - Black screen during the slide show, cannot repeat in the end of the slideshow
12/22/23, 11:35 AM • George Tsao 12/22/23, 11:35 AM

No WIFI networks available during setup from Phone
12/3/23, 6:37 PM • EUSTACIA GREEN 12/19/23, 8:37 AM

Audio Video No sound on videos
12/10/23, 12:42 PM • KYLE WHITE 12/10/23, 10:46 PM

My Cozyla Frame cannot show uploaded videos after I uploaded successfully from APP.
12/6/23, 11:10 AM • Freja CZ. Thygesen 12/8/23, 9:49 AM

Bug Shuffle Descriptions Unable to Shuffle in Album- Disabling Descriptions Only Works for One Photo
11/25/23, 10:34 AM • Josh Clark 11/28/23, 7:07 PM

My new Cozyla Frame setup failed. It always prompt me Bluetooth BLE Failed
11/27/23, 4:40 AM • Freja CZ. Thygesen 11/27/23, 4:40 AM

I cannot receive my account verification code during registration.
11/16/23, 1:47 AM • Freja CZ. Thygesen 11/16/23, 6:07 PM

My album cannot turn off the screen automatically at night.
11/2/23, 10:54 AM • Freja CZ. Thygesen 11/2/23, 10:55 AM

Search

Latest topics

Coyzla frame infected with Mirai Botnet?

Device Settings Supported by Cozyla Frame and Canvas vs. Cozyla Album

Current Content Upload Capabilities Across Cozyla Platforms

Understanding Wi-Fi Protocol Support Across Cozyla Devices

New feature update: Multi-Selection of Albums Now Available on Cozyla Frame and Canvas - available in the early of May

Latest posts

Coyzla frame infected with Mirai Botnet?

Coyzla frame infected with Mirai Botnet?

Device Settings Supported by Cozyla Frame and Canvas vs. Cozyla Album

Current Content Upload Capabilities Across Cozyla Platforms

Introducing Our Newest Feature: AI Image Enhancement for Cherished Memories - To be available in early of May

Forum statistics

Bug Report

Bug Report Rules and Guide 11/2/23, 2:27 AM • Chance 11/2/23, 2:27 AM

Coyzla frame infected with Mirai Botnet? 5/31/24, 4:47 PM • DAVID 6/20/24, 11:49 PM

new frame gets stuck on a photo. It worked well only one day! 3/20/24, 8:19 PM • JAMES 3/22/24, 9:56 AM

Can't use forgot/reset password feature of Android App 2/21/24, 7:17 AM • Jeffrey 3/18/24, 3:21 AM

Stuck on black screen stuck on video Bug of Cozyla Album: Occationally the frame will stuck on video or on blackscreen. 3/18/24, 3:00 AM • Freja CZ. Thygesen 3/18/24, 3:16 AM

Cozyla Album Loading PHotos Firmware update Resolving 'Loading Photos' Issue on Cozyla Album Series Frames 12/28/23, 8:06 PM • George Tsao 12/28/23, 8:06 PM

Black screen Screen will not turn on 12/25/23, 1:40 PM • Lindsy Howard 12/25/23, 1:40 PM

Screen will not turn on 12/25/23, 1:40 PM • Lindsy Howard 12/25/23, 1:40 PM

Cozyla Album Cozyla Album Mat Slideshow Bug Fix: Cozyla Album - Black screen during the slide show, cannot repeat in the end of the slideshow 12/22/23, 11:35 AM • George Tsao 12/22/23, 11:35 AM

No WIFI networks available during setup from Phone 12/3/23, 6:37 PM • EUSTACIA GREEN 12/19/23, 8:37 AM

Audio Video No sound on videos 12/10/23, 12:42 PM • KYLE WHITE 12/10/23, 10:46 PM

My Cozyla Frame cannot show uploaded videos after I uploaded successfully from APP. 12/6/23, 11:10 AM • Freja CZ. Thygesen 12/8/23, 9:49 AM

Bug Shuffle Descriptions Unable to Shuffle in Album- Disabling Descriptions Only Works for One Photo 11/25/23, 10:34 AM • Josh Clark 11/28/23, 7:07 PM

My new Cozyla Frame setup failed. It always prompt me Bluetooth BLE Failed 11/27/23, 4:40 AM • Freja CZ. Thygesen 11/27/23, 4:40 AM

I cannot receive my account verification code during registration. 11/16/23, 1:47 AM • Freja CZ. Thygesen 11/16/23, 6:07 PM

My album cannot turn off the screen automatically at night. 11/2/23, 10:54 AM • Freja CZ. Thygesen 11/2/23, 10:55 AM

Bug Report Rules and Guide
11/2/23, 2:27 AM • Chance 11/2/23, 2:27 AM

Coyzla frame infected with Mirai Botnet?
5/31/24, 4:47 PM • DAVID 6/20/24, 11:49 PM

new frame gets stuck on a photo. It worked well only one day!
3/20/24, 8:19 PM • JAMES 3/22/24, 9:56 AM

Can't use forgot/reset password feature of Android App
2/21/24, 7:17 AM • Jeffrey 3/18/24, 3:21 AM

Stuck on black screen stuck on video Bug of Cozyla Album: Occationally the frame will stuck on video or on blackscreen.
3/18/24, 3:00 AM • Freja CZ. Thygesen 3/18/24, 3:16 AM

Cozyla Album Loading PHotos Firmware update Resolving 'Loading Photos' Issue on Cozyla Album Series Frames
12/28/23, 8:06 PM • George Tsao 12/28/23, 8:06 PM

Black screen Screen will not turn on
12/25/23, 1:40 PM • Lindsy Howard 12/25/23, 1:40 PM

Screen will not turn on
12/25/23, 1:40 PM • Lindsy Howard 12/25/23, 1:40 PM

Cozyla Album Cozyla Album Mat Slideshow Bug Fix: Cozyla Album - Black screen during the slide show, cannot repeat in the end of the slideshow
12/22/23, 11:35 AM • George Tsao 12/22/23, 11:35 AM

No WIFI networks available during setup from Phone
12/3/23, 6:37 PM • EUSTACIA GREEN 12/19/23, 8:37 AM

Audio Video No sound on videos
12/10/23, 12:42 PM • KYLE WHITE 12/10/23, 10:46 PM

My Cozyla Frame cannot show uploaded videos after I uploaded successfully from APP.
12/6/23, 11:10 AM • Freja CZ. Thygesen 12/8/23, 9:49 AM

Bug Shuffle Descriptions Unable to Shuffle in Album- Disabling Descriptions Only Works for One Photo
11/25/23, 10:34 AM • Josh Clark 11/28/23, 7:07 PM

My new Cozyla Frame setup failed. It always prompt me Bluetooth BLE Failed
11/27/23, 4:40 AM • Freja CZ. Thygesen 11/27/23, 4:40 AM

I cannot receive my account verification code during registration.
11/16/23, 1:47 AM • Freja CZ. Thygesen 11/16/23, 6:07 PM

My album cannot turn off the screen automatically at night.
11/2/23, 10:54 AM • Freja CZ. Thygesen 11/2/23, 10:55 AM