We're writing to address a known bug in the Cozyla Album, where users experience a black screen during the slideshow, and it fails to repeat at the end. We have released a software update (version v_1.0.33_1.0.23122201 or later) that resolves this issue. Here's how you can upgrade your device software:
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Access Controls: Touch the screen to bring up the controls view.
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Turn Off Screen: Click the 'Turn off screen' button as shown in the instructions.
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Power Cycle the Device: Wait for 2 minutes, then unplug the power cord from your device.
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Reboot the Device: Reconnect the power cord to boot up the device.
Upon reboot, your system will automatically update to the latest version, which should rectify the black screen issue during the slideshow.
We apologize for any inconvenience this issue may have caused and thank you for your patience while we worked on a fix. If you encounter any further problems or have questions regarding the update process, please feel free to reach out for assistance.
Best Regards, The Cozyla Support Team
