Setting Category Cozyla Album series Cozyla Canvas & Frame series Slideshow Intervals Default: 10 seconds; Options: Off, 5 sec, 10 sec, 20 sec, 30 sec, 45 sec, 1 min, ...
For your convenience, here's an updated table summarizing the photo and video upload capabilities across various Cozyla platforms. Please note that we continuously update this table to reflect the ...
FAQ on AI Features What is a token and how are tokens calculated? - 1 token for each successful AI enhancement : Tokens are used to access our AI Enhancement feature. One tok...
Hello Cozyla Community, We've received several inquiries about which Wi-Fi protocols our devices support. To ensure everyone has the correct information at their fingertips, I'm providing a detail...
We're excited to share a new feature update that many of you have been waiting for! The Cozyla Frame and Canvas now supports the multi-selection of albums directly on your device, enhancing your ab...
We’re thrilled to announce a groundbreaking new feature that we're testing, designed to breathe new life into your most treasured photographs: AI Image Enhancement. This innovative tool is sp...
Hello, Mark, Currently, it's not possible to change the @mycozyla.com email address associated with a device after the device is setup. During the setup process, there should be a step to change t...
Hello, Kenneth, Your Cozyla device model CD-3M341F 's "Visibility Settings." indicates that your device's software is outdated. Cozyla continually updates its device software to introduce ne...
Sure! You can easily adjust the settings directly from the device. Here's a step-by-step guide to help you do just that: Touch the Screen: Start by touching the screen of your Cozyla device to d...
Sorry! It is not possible to change the @mycozyla.com email address associated with a Cozyla device. The @mycozyla.com email service is specifically designed for Cozyla devices, enabling users to e...
If your 17" frame gets stuck during the slideshow, the issue might be due to one of the following reasons: Slideshow Pause Button: The slideshow might have been paused accidentally. Touch the ...
Hi Jeffrey, Thank you for reporting this issue and for your patience as we worked towards a resolution. Our development team has addressed this in the latest app release, implementing a sol...
I'm sorry to hear you're experiencing issues with your Cozyla Album frame getting stuck on a video or on a black screen. It's important to us that your experience with our products is smooth and en...
It sounds like you're looking into our 17" Cozyla photo frame, and I'm here to help clarify your concerns to ensure it fits your needs perfectly. Photo Transfer without a USB Slot: Transferrin...
Dear Jeffrey, Thank you for reaching out about the difficulties you're encountering with the password reset feature in the My Cozyla app. We're here to help clarify the situation...
Dear Kevin Schleicher, Thank you for your message regarding the issue of photos being grayed out after uploading them to one of your Cozyla frames. We understand this situation can be confusing wh...
Dear Kimberly Harvey, Thank you for reaching out and sharing your concerns about the photo download process from Cozyla Cloud. I understand you've noticed the photos available for download appear ...
Dear Cozyla Users, We're thrilled to share an update to our recently announced trial feature - unlimited photo uploads directly from your PC. This enhancement is designed to optimize your experien...
If you're experiencing any issues with the new features introduced in our latest app update (version V1.1.20240130), here are some steps you can follow to resolve them: 1. Ensure App and Device ar...
