General Discussion

Talk about all things regarding Our products and services.

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Please feel free to share your thoughts!
11/2/23, 2:31 AM • Chance 11/2/23, 2:31 AM

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Chance
11/2/23, 2:31 AM

This is where the users can create and join discussions on various topics related to the Cozyla's...
Settings Features Device Settings Supported by Cozyla Frame and Canvas vs. Cozyla Album
4/29/24, 2:44 AM • George Tsao 4/29/24, 2:44 AM

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George Tsao
4/29/24, 2:44 AM

Setting Category Cozyla Album series Cozyla Canvas & Frame series Sl...
Upload Current Content Upload Capabilities Across Cozyla Platforms
4/28/24, 12:25 AM • George Tsao 4/28/24, 12:25 AM

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George Tsao
4/28/24, 12:25 AM

For your convenience, here's an updated table summarizing the photo and video upload capabilities...
WIFI WEP WPA Understanding Wi-Fi Protocol Support Across Cozyla Devices
4/17/24, 11:42 PM • George Tsao 4/17/24, 11:42 PM

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George Tsao
4/17/24, 11:42 PM

Hello Cozyla Community, We've received several inquiries about which Wi-Fi protocols our devices...
MaD

device email Change Device email
3/24/24, 7:14 PM • Mark and Denise 4/11/24, 12:49 AM

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George Tsao
4/11/24, 12:49 AM

Hello, Mark, Currently, it's not possible to change the @mycozyla.com email address associated w...
K

WiFi and Cloud icons Displayed
3/24/24, 12:54 PM • Kenneth 4/10/24, 8:44 PM

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George Tsao
4/10/24, 8:44 PM

Hello, Kenneth, Your Cozyla device model CD-3M341F 's "Visibility Settings." indicates tha...
FCT

Does the frame need to be connected to wifi all the time or only when pictures are uploaded?
11/2/23, 11:00 AM • Freja CZ. Thygesen 3/25/24, 9:33 PM

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Chance
3/25/24, 9:33 PM

@Kenneth You can! Just simply follow the settings>Display>turn off "Network status"
ks

Pics grayed out if already uploaded to a different frame
2/16/24, 9:38 PM • kevin schleicher 2/22/24, 9:05 PM

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George Tsao
2/22/24, 9:05 PM

Dear Kevin Schleicher, Thank you for your message regarding the issue of photos being grayed out...
KH

help, How do I download photos I've uploaded to Cozyla Cloud
2/13/24, 7:12 PM • KIMBERLY HARVEY 2/22/24, 8:58 PM

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George Tsao
2/22/24, 8:58 PM

Dear Kimberly Harvey, Thank you for reaching out and sharing your concerns about the photo downl...
MG

google google photos photos Google Photos Sync Rate and Time change
1/14/24, 2:02 PM • Marc Gabriel 1/24/24, 3:44 PM

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George Tsao
1/24/24, 3:44 PM

There is a trial version of web portal: portal.cozyla.com. You can login with your MyCozyla app's...
Receive a Gift Upload Photos Ownership How could I upload photos after I receive the frame as a preset/configured gift?
1/10/24, 1:54 AM • George Tsao 1/10/24, 1:54 AM

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George Tsao
1/10/24, 1:54 AM

If you've recently received a Cozyla frame as a gift which already configured (normally, the init...
FCT

Cavas Bluetooth Speaker Transfer my 17“ Canvas to a Bluetooth Speaker
1/5/24, 9:15 PM • Freja CZ. Thygesen 1/5/24, 9:20 PM

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George Tsao
1/5/24, 9:20 PM

Dear Freja, Thank you for sharing this fantastic tip with the community! We're thrilled to see y...
Slideshow Repetition Understanding Photo Repetition in Cozyla Frame Slideshow (Why do I repeatly see some photos)
1/5/24, 4:33 AM • George Tsao 1/5/24, 4:33 AM

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George Tsao
1/5/24, 4:33 AM

To address concerns regarding repeated photos in Cozyla frame slideshows, here's a clear table ex...
Network WIFI Changing Wi-Fi Settings on Cozyla frames
1/2/24, 3:12 AM • George Tsao 1/2/24, 3:12 AM

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George Tsao
1/2/24, 3:12 AM

If you need to change the Wi-Fi connection on your Cozyla frame, it's a straightforward process. ...
My Cozyla Permission Permission needed for "My Cozyla" app
1/2/24, 1:12 AM • George Tsao 1/2/24, 1:12 AM

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George Tsao
1/2/24, 1:12 AM

Enabling location and album permissions is crucial for the full functionality of the "My Cozyla" ...
FCT

Why does the frame screen turn black randomly?
11/2/23, 10:58 AM • Freja CZ. Thygesen 1/2/24, 12:45 AM

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George Tsao
1/2/24, 12:45 AM

Did you turn on the scheduled sleep？If the scheduled sleep is turned on, the device will sleep du...
Owner Gift Setup Gift How can I activate my gift from Cozyla app to upload photos?
12/27/23, 3:35 AM • George Tsao 12/27/23, 4:50 AM

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George Tsao
12/27/23, 4:50 AM

Here is the part the sender need to do to add member and transfer the ownership from support cent...
KH

cannot add google photos album
12/24/23, 10:18 PM • KIMBERLY HARVEY 12/26/23, 10:26 PM

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George Tsao
12/26/23, 10:26 PM

I'm glad to hear that you were able to resolve the issue with adding Google Photos albums to your...
KH

Photo Management App in app can only view 50 of 499 photos
12/22/23, 9:31 PM • KIMBERLY HARVEY 12/24/23, 11:58 AM

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KH

KIMBERLY HARVEY
12/24/23, 11:58 AM

@George Tsao thanks. We are on Android so will wait for that app update.
password How can I change my password?
12/23/23, 7:16 AM • George Tsao 12/23/23, 7:16 AM

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George Tsao
12/23/23, 7:16 AM

To change your password in the Cozyla app, please follow these steps: Open the Cozyla App:...

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Latest topics

Coyzla frame infected with Mirai Botnet?

Device Settings Supported by Cozyla Frame and Canvas vs. Cozyla Album

Current Content Upload Capabilities Across Cozyla Platforms

Understanding Wi-Fi Protocol Support Across Cozyla Devices

New feature update: Multi-Selection of Albums Now Available on Cozyla Frame and Canvas - available in the early of May

Latest posts

Coyzla frame infected with Mirai Botnet?

Coyzla frame infected with Mirai Botnet?

Device Settings Supported by Cozyla Frame and Canvas vs. Cozyla Album

Current Content Upload Capabilities Across Cozyla Platforms

Introducing Our Newest Feature: AI Image Enhancement for Cherished Memories - To be available in early of May

Forum statistics

General Discussion

Please feel free to share your thoughts!
11/2/23, 2:31 AM • Chance 11/2/23, 2:31 AM

Settings Features Device Settings Supported by Cozyla Frame and Canvas vs. Cozyla Album
4/29/24, 2:44 AM • George Tsao 4/29/24, 2:44 AM

Upload Current Content Upload Capabilities Across Cozyla Platforms
4/28/24, 12:25 AM • George Tsao 4/28/24, 12:25 AM

WIFI WEP WPA Understanding Wi-Fi Protocol Support Across Cozyla Devices
4/17/24, 11:42 PM • George Tsao 4/17/24, 11:42 PM

device email Change Device email
3/24/24, 7:14 PM • Mark and Denise 4/11/24, 12:49 AM

WiFi and Cloud icons Displayed
3/24/24, 12:54 PM • Kenneth 4/10/24, 8:44 PM

Does the frame need to be connected to wifi all the time or only when pictures are uploaded?
11/2/23, 11:00 AM • Freja CZ. Thygesen 3/25/24, 9:33 PM

Pics grayed out if already uploaded to a different frame
2/16/24, 9:38 PM • kevin schleicher 2/22/24, 9:05 PM

help, How do I download photos I've uploaded to Cozyla Cloud
2/13/24, 7:12 PM • KIMBERLY HARVEY 2/22/24, 8:58 PM

google google photos photos Google Photos Sync Rate and Time change
1/14/24, 2:02 PM • Marc Gabriel 1/24/24, 3:44 PM

Receive a Gift Upload Photos Ownership How could I upload photos after I receive the frame as a preset/configured gift?
1/10/24, 1:54 AM • George Tsao 1/10/24, 1:54 AM

Cavas Bluetooth Speaker Transfer my 17“ Canvas to a Bluetooth Speaker
1/5/24, 9:15 PM • Freja CZ. Thygesen 1/5/24, 9:20 PM

Slideshow Repetition Understanding Photo Repetition in Cozyla Frame Slideshow (Why do I repeatly see some photos)
1/5/24, 4:33 AM • George Tsao 1/5/24, 4:33 AM

Network WIFI Changing Wi-Fi Settings on Cozyla frames
1/2/24, 3:12 AM • George Tsao 1/2/24, 3:12 AM

My Cozyla Permission Permission needed for "My Cozyla" app
1/2/24, 1:12 AM • George Tsao 1/2/24, 1:12 AM

Why does the frame screen turn black randomly?
11/2/23, 10:58 AM • Freja CZ. Thygesen 1/2/24, 12:45 AM

Owner Gift Setup Gift How can I activate my gift from Cozyla app to upload photos?
12/27/23, 3:35 AM • George Tsao 12/27/23, 4:50 AM

cannot add google photos album
12/24/23, 10:18 PM • KIMBERLY HARVEY 12/26/23, 10:26 PM

Photo Management App in app can only view 50 of 499 photos
12/22/23, 9:31 PM • KIMBERLY HARVEY 12/24/23, 11:58 AM

password How can I change my password?
12/23/23, 7:16 AM • George Tsao 12/23/23, 7:16 AM

Search

Latest topics

Coyzla frame infected with Mirai Botnet?

Device Settings Supported by Cozyla Frame and Canvas vs. Cozyla Album

Current Content Upload Capabilities Across Cozyla Platforms

Understanding Wi-Fi Protocol Support Across Cozyla Devices

New feature update: Multi-Selection of Albums Now Available on Cozyla Frame and Canvas - available in the early of May

Latest posts

Coyzla frame infected with Mirai Botnet?

Coyzla frame infected with Mirai Botnet?

Device Settings Supported by Cozyla Frame and Canvas vs. Cozyla Album

Current Content Upload Capabilities Across Cozyla Platforms

Introducing Our Newest Feature: AI Image Enhancement for Cherished Memories - To be available in early of May

Forum statistics

General Discussion

Please feel free to share your thoughts! 11/2/23, 2:31 AM • Chance 11/2/23, 2:31 AM

Settings Features Device Settings Supported by Cozyla Frame and Canvas vs. Cozyla Album 4/29/24, 2:44 AM • George Tsao 4/29/24, 2:44 AM

Upload Current Content Upload Capabilities Across Cozyla Platforms 4/28/24, 12:25 AM • George Tsao 4/28/24, 12:25 AM

WIFI WEP WPA Understanding Wi-Fi Protocol Support Across Cozyla Devices 4/17/24, 11:42 PM • George Tsao 4/17/24, 11:42 PM

device email Change Device email 3/24/24, 7:14 PM • Mark and Denise 4/11/24, 12:49 AM

WiFi and Cloud icons Displayed 3/24/24, 12:54 PM • Kenneth 4/10/24, 8:44 PM

Does the frame need to be connected to wifi all the time or only when pictures are uploaded? 11/2/23, 11:00 AM • Freja CZ. Thygesen 3/25/24, 9:33 PM

Pics grayed out if already uploaded to a different frame 2/16/24, 9:38 PM • kevin schleicher 2/22/24, 9:05 PM

help, How do I download photos I've uploaded to Cozyla Cloud 2/13/24, 7:12 PM • KIMBERLY HARVEY 2/22/24, 8:58 PM

google google photos photos Google Photos Sync Rate and Time change 1/14/24, 2:02 PM • Marc Gabriel 1/24/24, 3:44 PM

Receive a Gift Upload Photos Ownership How could I upload photos after I receive the frame as a preset/configured gift? 1/10/24, 1:54 AM • George Tsao 1/10/24, 1:54 AM

Cavas Bluetooth Speaker Transfer my 17“ Canvas to a Bluetooth Speaker 1/5/24, 9:15 PM • Freja CZ. Thygesen 1/5/24, 9:20 PM

Slideshow Repetition Understanding Photo Repetition in Cozyla Frame Slideshow (Why do I repeatly see some photos) 1/5/24, 4:33 AM • George Tsao 1/5/24, 4:33 AM

Network WIFI Changing Wi-Fi Settings on Cozyla frames 1/2/24, 3:12 AM • George Tsao 1/2/24, 3:12 AM

My Cozyla Permission Permission needed for "My Cozyla" app 1/2/24, 1:12 AM • George Tsao 1/2/24, 1:12 AM

Why does the frame screen turn black randomly? 11/2/23, 10:58 AM • Freja CZ. Thygesen 1/2/24, 12:45 AM

Owner Gift Setup Gift How can I activate my gift from Cozyla app to upload photos? 12/27/23, 3:35 AM • George Tsao 12/27/23, 4:50 AM

cannot add google photos album 12/24/23, 10:18 PM • KIMBERLY HARVEY 12/26/23, 10:26 PM

Photo Management App in app can only view 50 of 499 photos 12/22/23, 9:31 PM • KIMBERLY HARVEY 12/24/23, 11:58 AM

password How can I change my password? 12/23/23, 7:16 AM • George Tsao 12/23/23, 7:16 AM

Please feel free to share your thoughts!
11/2/23, 2:31 AM • Chance 11/2/23, 2:31 AM

Settings Features Device Settings Supported by Cozyla Frame and Canvas vs. Cozyla Album
4/29/24, 2:44 AM • George Tsao 4/29/24, 2:44 AM

Upload Current Content Upload Capabilities Across Cozyla Platforms
4/28/24, 12:25 AM • George Tsao 4/28/24, 12:25 AM

WIFI WEP WPA Understanding Wi-Fi Protocol Support Across Cozyla Devices
4/17/24, 11:42 PM • George Tsao 4/17/24, 11:42 PM

device email Change Device email
3/24/24, 7:14 PM • Mark and Denise 4/11/24, 12:49 AM

WiFi and Cloud icons Displayed
3/24/24, 12:54 PM • Kenneth 4/10/24, 8:44 PM

Does the frame need to be connected to wifi all the time or only when pictures are uploaded?
11/2/23, 11:00 AM • Freja CZ. Thygesen 3/25/24, 9:33 PM

Pics grayed out if already uploaded to a different frame
2/16/24, 9:38 PM • kevin schleicher 2/22/24, 9:05 PM

help, How do I download photos I've uploaded to Cozyla Cloud
2/13/24, 7:12 PM • KIMBERLY HARVEY 2/22/24, 8:58 PM

google google photos photos Google Photos Sync Rate and Time change
1/14/24, 2:02 PM • Marc Gabriel 1/24/24, 3:44 PM

Receive a Gift Upload Photos Ownership How could I upload photos after I receive the frame as a preset/configured gift?
1/10/24, 1:54 AM • George Tsao 1/10/24, 1:54 AM

Cavas Bluetooth Speaker Transfer my 17“ Canvas to a Bluetooth Speaker
1/5/24, 9:15 PM • Freja CZ. Thygesen 1/5/24, 9:20 PM

Slideshow Repetition Understanding Photo Repetition in Cozyla Frame Slideshow (Why do I repeatly see some photos)
1/5/24, 4:33 AM • George Tsao 1/5/24, 4:33 AM

Network WIFI Changing Wi-Fi Settings on Cozyla frames
1/2/24, 3:12 AM • George Tsao 1/2/24, 3:12 AM

My Cozyla Permission Permission needed for "My Cozyla" app
1/2/24, 1:12 AM • George Tsao 1/2/24, 1:12 AM

Why does the frame screen turn black randomly?
11/2/23, 10:58 AM • Freja CZ. Thygesen 1/2/24, 12:45 AM

Owner Gift Setup Gift How can I activate my gift from Cozyla app to upload photos?
12/27/23, 3:35 AM • George Tsao 12/27/23, 4:50 AM

cannot add google photos album
12/24/23, 10:18 PM • KIMBERLY HARVEY 12/26/23, 10:26 PM

Photo Management App in app can only view 50 of 499 photos
12/22/23, 9:31 PM • KIMBERLY HARVEY 12/24/23, 11:58 AM

password How can I change my password?
12/23/23, 7:16 AM • George Tsao 12/23/23, 7:16 AM