Refund policy

Returns

For the holiday season, eligible items purchased between November 1 and December 25 can be returned within 120 days of delivery.

There are a few important things to keep in mind when returning a product you purchased from Cozyla:

• You have 30 calendar days to return an item from the date you received it.
• Only items that have been purchased directly from cozyla.com can be returned to Cozyla. Cozyla products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
• Please ensure that the item you're returning is saleable and repackaged with all the cords, adapters and documentation that were included when you received it.

To return an item to Cozyla, please visit our Return Center and follow the steps to get a pre-paid shipping label. 

For returns requested after the 30-day window, kindly email help@cozyla.com, and our team may assess refunds on a case-by-case basis. 

For more information, please visit here.

12-Month Warranty

Cozyla products are covered by a 12-month easy replacement warranty.