Hi David, Our firmware has been scanned for vulnerabilities before leaving the factory.Please provide the serial number and more information of the device so that we can analyze and locate the pro...
Hi, I purchased a Cozyla frame for my partner and she took it to her workplace, a public university. Today she was notified by IT that MS-ISAC (part of the Center for Internet Security) informed th...
Setting Category Cozyla Album series Cozyla Canvas & Frame series Slideshow Intervals Default: 10 seconds; Options: Off, 5 sec, 10 sec, 20 sec, 30 sec, 45 sec, 1 min, ...
For your convenience, here's an updated table summarizing the photo and video upload capabilities across various Cozyla platforms. Please note that we continuously update this table to reflect the ...
FAQ on AI Features What is a token and how are tokens calculated? - 1 token for each successful AI enhancement : Tokens are used to access our AI Enhancement feature. One tok...
Hello Cozyla Community, We've received several inquiries about which Wi-Fi protocols our devices support. To ensure everyone has the correct information at their fingertips, I'm providing a detail...
We're excited to share a new feature update that many of you have been waiting for! The Cozyla Frame and Canvas now supports the multi-selection of albums directly on your device, enhancing your ab...
We’re thrilled to announce a groundbreaking new feature that we're testing, designed to breathe new life into your most treasured photographs: AI Image Enhancement. This innovative tool is sp...
Hello, Mark, Currently, it's not possible to change the @mycozyla.com email address associated with a device after the device is setup. During the setup process, there should be a step to change t...
Hello, Kenneth, Your Cozyla device model CD-3M341F 's "Visibility Settings." indicates that your device's software is outdated. Cozyla continually updates its device software to introduce ne...
Thanks! My Model CD-3M341F does not have the "Display" option in Settings. It's "Visibility settings." Thanks for the help!
Hi George, Thank you for your response! I understand that the device email is not a standard email address and was really just wondering if it was possible to change the xxx part of the email to r...
@Kenneth You can! Just simply follow the settings>Display>turn off "Network status"
Sure! You can easily adjust the settings directly from the device. Here's a step-by-step guide to help you do just that: Touch the Screen: Start by touching the screen of your Cozyla device to d...
Sorry! It is not possible to change the @mycozyla.com email address associated with a Cozyla device. The @mycozyla.com email service is specifically designed for Cozyla devices, enabling users to e...
Is it possible to change the @mycozyla.com email associated with a device?
How can I get rid of the WiFi and Cloud icons displayed when not connected to WiFi? I want to use the frame when not connected to WiFi, but can't eliminate the icons showing when no network connect...
Can I get rid of the WiFi and Cloud icons displayed when not connected to WiFi?
Thank you for the effective solution. My previous frames did not have a pause button, and mine had inadvertently been touched. My frame is now working fine.