One of my frames has the same issue. I have auto sleep mode turned completely off, but it still goes to sleep randomly throughout the day. Any ideas?
Frame is plugged in, Alexa is responding, but the screen is black. Tapping it does not wake it up. The app shows it is in sleep mode, but there is no way to wake it up. There are photos showing in ...
Frame is plugged in, Alexa is responding, but the screen is black. Tapping it does not wake it up. The app shows it is in sleep mode, but there is no way to wake it up. There are photos showing in ...
Disregard, all is working now. I deleted the connection, uninstalled/reinstalled the app, rebooted the phone. Now it shows the album!
On my android phone I open Cozyla --> Settings --> Account --> add Google Photos account (myaccount1@gmail.com). then in the Cozyla "Albums" section I click "Add photos/Album" ...
@George Tsao thanks. We are on Android so will wait for that app update.
To change your password in the Cozyla app, please follow these steps: Open the Cozyla App: Start by launching the My Cozyla app on your device. Access Account Settings: Head to the User C...
Thank you for reaching out with your concern about deleting specific photos from your Cozyla album. I apologize for the inconvenience caused by the limitation in the app that prevents scrolling bey...
@KIMBERLY HARVEY I do see that I can delete the photos from the Cozyla Album Picture Frame but it is much more work scrolling through and individually deleting.
To create a slideshow of all or selected albums using the "My Cozyla" app and device, you can follow these methods: Slideshow All Albums Start the Slideshow: Touch the device screen to act...
I've uploaded 499 photos from my phone and would like to delete some of them that have the wrong orientation. I see that in the app I can select the album and then select one or multiple phot...
I used play all and seen it for several times. I want to hide them now!
We're writing to address a known bug in the Cozyla Album, where users experience a black screen during the slideshow, and it fails to repeat at the end. We have released a software update (version ...
We have some thrilling news to share with you! As part of our ongoing efforts to enhance your experience with Cozyla, we are rolling out an exciting update to our video support features. Trial...
Fantastic. Thank you so much
Hello George. I have just updated my Frame software and I can confirm that the banding issue has been VERY much reduced. I am extremely happy with the difference in image quality and thank you very...
Please refer to below topics on how to upgrade to the latest software.
The previous shuffle button is shown as a button at right side as below. Now it is moved to the Settings panel for all albums: 1. Touch the screen-> Click "Settings" button -> Click "Opti...
To upgrade the software on your Cozyla device, please follow these simple steps: Touch the screen -> Choose "Settings" icon -> Choose "More" -> Choose "About Device" If there is a "new...
We are excited to announce the release of new features and a revamped user interface for the Cozyla Frame and Cozyla Canvas (1.0.0.2023121918), Cozyla Album (Cozyla_1.0.33_1.0.23122201), designed t...