I want to always keep my software to the latest. Can I do it manually?
Hello Eustacia Green, Thank you for your patience and for bringing to our attention the Wi-Fi connectivity issue you encountered while setting up your new Cozyla Frame with your S23Ultra. We're pl...
Thank you for your valuable feedback regarding the picture description feature on Cozyla frames. Your suggestion to have more granular control over the displayed information, such as the date taken...
Currently you can enable or disable the picture 'description' which includes date taken, location, submitter, and the description the submitter optionally include. It would be nice to ...
Dear Cozyla Users, We're excited to announce the release of the latest version of the Cozyla app (V1.1.20231215), which now includes support for Android 14. This update addresses a critical bug th...
Yes. We actually remove the limitation of 30 albums in the new release. 😀 You could ignore the limitation remind of latest app if there is.
We're sorry about the banding issues on your Cozyla Canvas. Rest assured, the frame's capable of displaying 16.7 million colors which is 8-bit per pixel, should ideally pr...
Occasionally, these emails can be blocked or not received due to various email server settings. To ensure a smooth experience, please follow these steps: Download the App: First, download the ...
Take iOS as an example: Method 1:1. Open "Photos" 2. Click "..." at the top right corner and choose "Share Photos" 3. Select the upload photos or videos 4. Rolling the app icon to t...
Hello Ian Williams, Thank you for reaching out with your interest in SMB 3.0 support for local folder sharing. It's great to hear that you're looking for ways to integrate SMB 3.0 into your workfl...
Looking forwards to an update ASAP. I am hoping that this is not because the panel is 6 bit color depth and not 8 bit..
Hi Being able to create folders based on local network shares using SMB 3.0 would be very useful.
We apologize for the inconvenience you experienced while setting up your Cozyla Frame with your S23Ultra. Our research and development team has identified this connectivity issue and resolved it in...
We sincerely apologize for the inconvenience caused by the banding issues in your photos, particularly the sky, on Cozyla Canvas. We are aware of this problem and have been actively working on a so...
I love the features of the frame and the google photos integration and app are second to none but I must admit to being very disappointed that my photos have banding issues displayed on the frame. ...
This is fantastic, thank you. I would kindly like to ask if there is any possibility to increase the number of allowed albums up from 30?
We sincerely apologize for the inconvenience you've experienced with our product. We appreciate your patience and would like to suggest a few steps to help resolve the issue: Testing with a Lo...
I just purchased two 10" frames on Amazon. I got them set up and syncing with my Google Photos albums. My albums have videos. The frame plays the videos but with no audio at all. I have tried: C...
align the stand with the interface on the back of the main unit and rotate counterclockwise to install.
you can try to follow the steps below to update the software to the latest. 1. Touch the frame screen to access the control panel. 2. Click the "Settings" at the top right corner 3. Click "More"...