General Discussion

Talk about all things regarding Our products and services.

44 Topics 0 Followers

Multi-Albums Play all How to combine the albums or sllideshow several or all albums?
12/22/23, 9:35 PM • George Tsao 12/22/23, 9:35 PM

1

1
Posts

47
Views

George Tsao
12/22/23, 9:35 PM

To create a slideshow of all or selected albums using the "My Cozyla" app and device, you can fol...
FCT

Artwork Gallery How can I hide or delete the artwork gallery?
12/22/23, 1:20 PM • Freja CZ. Thygesen 12/22/23, 1:20 PM

1

1
Posts

78
Views

FCT

Freja CZ. Thygesen
12/22/23, 1:20 PM

I used play all and seen it for several times. I want to hide them now!
IW

banding display (No Longer) Disappointed in screen banding on 17" 4:3 frame (Fixed)
12/12/23, 4:50 PM • Ian Williams 12/21/23, 7:59 PM

5

5
Posts

79
Views

IW

Ian Williams
12/21/23, 7:59 PM

Hello George. I have just updated my Frame software and I can confirm that the banding issue has ...
Playback Order Sequence The shuffle (Playback order) button is moving from control buttons to settings
12/21/23, 3:53 AM • George Tsao 12/21/23, 3:53 AM

1

1
Posts

21
Views

George Tsao
12/21/23, 3:53 AM

The previous shuffle button is shown as a button at right side as below. Now it is moved to th...
FCT

Upgrade How to upgrade the software on the device?
12/20/23, 10:00 PM • Freja CZ. Thygesen 12/21/23, 3:40 AM

2

2
Posts

35
Views

George Tsao
12/21/23, 3:40 AM

To upgrade the software on your Cozyla device, please follow these simple steps: Touch the scr...
Troubleshooting "My Cozyla" App Invitation Email Reception Issues
12/18/23, 4:58 AM • George Tsao 12/18/23, 4:58 AM

1

1
Posts

89
Views

George Tsao
12/18/23, 4:58 AM

Occasionally, these emails can be blocked or not received due to various email server settings. T...
My Cozyla Photo Management App An easy way of sharing your photos without open My Cozyla app!
11/2/23, 12:17 PM • George Tsao 12/18/23, 4:10 AM

2

2
Posts

96
Views

George Tsao
12/18/23, 4:10 AM

Take iOS as an example: Method 1:1. Open "Photos" 2. Click "..." at the top right corner and ...
FCT

How to switch the Cozyla Frame orientation?
12/6/23, 11:03 AM • Freja CZ. Thygesen 12/8/23, 9:51 AM

2

2
Posts

77
Views

J

Jim
12/8/23, 9:51 AM

align the stand with the interface on the back of the main unit and rotate counterclockwise to in...
FCT

Where is my slideshow sequence button？
11/30/23, 9:37 PM • Freja CZ. Thygesen 11/30/23, 9:39 PM

2

2
Posts

46
Views

George Tsao
11/30/23, 9:39 PM

It is a new UI update. It is in the settings now. You can refer to below topics:https...
FCT

Difference between Owner, Member, Email Sender
11/29/23, 4:16 AM • Freja CZ. Thygesen 11/29/23, 4:22 AM

3

3
Posts

65
Views

George Tsao
11/29/23, 4:22 AM
FCT

How could I delete the photos easily?
11/23/23, 11:35 PM • Freja CZ. Thygesen 11/23/23, 11:42 PM

2

2
Posts

93
Views

FCT

Freja CZ. Thygesen
11/23/23, 11:42 PM

Ah... Long press the image thumbnail or click the "select" at the top right after entering the al...
A Good YouTube Guidance of Installation, Setup and Gifting Introduction
11/23/23, 10:42 PM • George Tsao 11/23/23, 10:42 PM

1

1
Posts

41
Views

George Tsao
11/23/23, 10:42 PM
DN

Immediately display emailed photo?
11/20/23, 11:42 PM • Daniel Newman 11/23/23, 9:41 PM

2

2
Posts

85
Views

George Tsao
11/23/23, 9:41 PM

Dear Daniel, Thank you for reaching out with your question regarding the display of recently ema...
FCT

Member sub-account What is the difference between new "Member" and previous old "Sub-account"?
11/10/23, 2:07 AM • Freja CZ. Thygesen 11/10/23, 2:07 AM

1

1
Posts

56
Views

FCT

Freja CZ. Thygesen
11/10/23, 2:07 AM

It seems "Member" has now more authority to access the device, almost the same as the owner. ...
FCT

Backup Why is there a "XXXXX-backup" device in my device list?
11/5/23, 10:51 PM • Freja CZ. Thygesen 11/5/23, 11:19 PM

2

2
Posts

79
Views

George Tsao
11/5/23, 11:19 PM

The "XXXXX-backup" entry you're seeing is a virtual device created by our system to preserve data...
Alexa How to Hide the Alexa Display Card?
11/2/23, 11:51 AM • George Tsao 11/2/23, 11:51 AM

1

1
Posts

49
Views

George Tsao
11/2/23, 11:51 AM

After interacting with Alexa, a display card might appear on your screen. While it typica...
Alexa ChatGPT AI How to chat with ChatGPT and draw with AI?
11/2/23, 11:48 AM • George Tsao 11/2/23, 11:50 AM

2

2
Posts

56
Views

George Tsao
11/2/23, 11:50 AM

Due to network conditions and the stability of OpenAI, there might be a slight delay in receiving...
Software Version Upgrade update How to Check & Update Your Software Version on Cozyla Album (Mat) and other Cozyla devices?
11/2/23, 11:46 AM • George Tsao 11/2/23, 11:46 AM

1

1
Posts

41
Views

George Tsao
11/2/23, 11:46 AM

Checking the Software Version : (Similar on Cozyla Frame and Cozyla Canvas) 1. Tap the screen t...
Album Management How to Hide or Remove an Album from Your Cozyla Device?
11/2/23, 11:38 AM • George Tsao 11/2/23, 11:38 AM

1

1
Posts

87
Views

George Tsao
11/2/23, 11:38 AM

To hide an album, simply click on the "eye" icon. This will make the album invisible on Cozyla de...
Transfer Device How to restore my Cozyla Album / transfer existed device data to a new one?
11/2/23, 11:29 AM • George Tsao 11/2/23, 11:29 AM

1

1
Posts

62
Views

George Tsao
11/2/23, 11:29 AM

1. The device should be under the initiate setup page If the device is in use and you want to ...

1
2 / 3
3

Latest topics

Coyzla frame infected with Mirai Botnet?

Device Settings Supported by Cozyla Frame and Canvas vs. Cozyla Album

Current Content Upload Capabilities Across Cozyla Platforms

Understanding Wi-Fi Protocol Support Across Cozyla Devices

New feature update: Multi-Selection of Albums Now Available on Cozyla Frame and Canvas - available in the early of May

Latest posts

Coyzla frame infected with Mirai Botnet?

Coyzla frame infected with Mirai Botnet?

Device Settings Supported by Cozyla Frame and Canvas vs. Cozyla Album

Current Content Upload Capabilities Across Cozyla Platforms

Introducing Our Newest Feature: AI Image Enhancement for Cherished Memories - To be available in early of May

Forum statistics

General Discussion

Multi-Albums Play all How to combine the albums or sllideshow several or all albums?
12/22/23, 9:35 PM • George Tsao 12/22/23, 9:35 PM

Artwork Gallery How can I hide or delete the artwork gallery?
12/22/23, 1:20 PM • Freja CZ. Thygesen 12/22/23, 1:20 PM

banding display (No Longer) Disappointed in screen banding on 17" 4:3 frame (Fixed)
12/12/23, 4:50 PM • Ian Williams 12/21/23, 7:59 PM

Playback Order Sequence The shuffle (Playback order) button is moving from control buttons to settings
12/21/23, 3:53 AM • George Tsao 12/21/23, 3:53 AM

Upgrade How to upgrade the software on the device?
12/20/23, 10:00 PM • Freja CZ. Thygesen 12/21/23, 3:40 AM

Troubleshooting "My Cozyla" App Invitation Email Reception Issues
12/18/23, 4:58 AM • George Tsao 12/18/23, 4:58 AM

My Cozyla Photo Management App An easy way of sharing your photos without open My Cozyla app!
11/2/23, 12:17 PM • George Tsao 12/18/23, 4:10 AM

How to switch the Cozyla Frame orientation?
12/6/23, 11:03 AM • Freja CZ. Thygesen 12/8/23, 9:51 AM

Where is my slideshow sequence button？
11/30/23, 9:37 PM • Freja CZ. Thygesen 11/30/23, 9:39 PM

Difference between Owner, Member, Email Sender
11/29/23, 4:16 AM • Freja CZ. Thygesen 11/29/23, 4:22 AM

How could I delete the photos easily?
11/23/23, 11:35 PM • Freja CZ. Thygesen 11/23/23, 11:42 PM

A Good YouTube Guidance of Installation, Setup and Gifting Introduction
11/23/23, 10:42 PM • George Tsao 11/23/23, 10:42 PM

Immediately display emailed photo?
11/20/23, 11:42 PM • Daniel Newman 11/23/23, 9:41 PM

Member sub-account What is the difference between new "Member" and previous old "Sub-account"?
11/10/23, 2:07 AM • Freja CZ. Thygesen 11/10/23, 2:07 AM

Backup Why is there a "XXXXX-backup" device in my device list?
11/5/23, 10:51 PM • Freja CZ. Thygesen 11/5/23, 11:19 PM

Alexa How to Hide the Alexa Display Card?
11/2/23, 11:51 AM • George Tsao 11/2/23, 11:51 AM

Alexa ChatGPT AI How to chat with ChatGPT and draw with AI?
11/2/23, 11:48 AM • George Tsao 11/2/23, 11:50 AM

Software Version Upgrade update How to Check & Update Your Software Version on Cozyla Album (Mat) and other Cozyla devices?
11/2/23, 11:46 AM • George Tsao 11/2/23, 11:46 AM

Album Management How to Hide or Remove an Album from Your Cozyla Device?
11/2/23, 11:38 AM • George Tsao 11/2/23, 11:38 AM

Transfer Device How to restore my Cozyla Album / transfer existed device data to a new one?
11/2/23, 11:29 AM • George Tsao 11/2/23, 11:29 AM

Search

Latest topics

Coyzla frame infected with Mirai Botnet?

Device Settings Supported by Cozyla Frame and Canvas vs. Cozyla Album

Current Content Upload Capabilities Across Cozyla Platforms

Understanding Wi-Fi Protocol Support Across Cozyla Devices

New feature update: Multi-Selection of Albums Now Available on Cozyla Frame and Canvas - available in the early of May

Latest posts

Coyzla frame infected with Mirai Botnet?

Coyzla frame infected with Mirai Botnet?

Device Settings Supported by Cozyla Frame and Canvas vs. Cozyla Album

Current Content Upload Capabilities Across Cozyla Platforms

Introducing Our Newest Feature: AI Image Enhancement for Cherished Memories - To be available in early of May

Forum statistics

General Discussion

Multi-Albums Play all How to combine the albums or sllideshow several or all albums? 12/22/23, 9:35 PM • George Tsao 12/22/23, 9:35 PM

Artwork Gallery How can I hide or delete the artwork gallery? 12/22/23, 1:20 PM • Freja CZ. Thygesen 12/22/23, 1:20 PM

banding display (No Longer) Disappointed in screen banding on 17" 4:3 frame (Fixed) 12/12/23, 4:50 PM • Ian Williams 12/21/23, 7:59 PM

Playback Order Sequence The shuffle (Playback order) button is moving from control buttons to settings 12/21/23, 3:53 AM • George Tsao 12/21/23, 3:53 AM

Upgrade How to upgrade the software on the device? 12/20/23, 10:00 PM • Freja CZ. Thygesen 12/21/23, 3:40 AM

Troubleshooting "My Cozyla" App Invitation Email Reception Issues 12/18/23, 4:58 AM • George Tsao 12/18/23, 4:58 AM

My Cozyla Photo Management App An easy way of sharing your photos without open My Cozyla app! 11/2/23, 12:17 PM • George Tsao 12/18/23, 4:10 AM

How to switch the Cozyla Frame orientation? 12/6/23, 11:03 AM • Freja CZ. Thygesen 12/8/23, 9:51 AM

Where is my slideshow sequence button？ 11/30/23, 9:37 PM • Freja CZ. Thygesen 11/30/23, 9:39 PM

Difference between Owner, Member, Email Sender 11/29/23, 4:16 AM • Freja CZ. Thygesen 11/29/23, 4:22 AM

How could I delete the photos easily? 11/23/23, 11:35 PM • Freja CZ. Thygesen 11/23/23, 11:42 PM

A Good YouTube Guidance of Installation, Setup and Gifting Introduction 11/23/23, 10:42 PM • George Tsao 11/23/23, 10:42 PM

Immediately display emailed photo? 11/20/23, 11:42 PM • Daniel Newman 11/23/23, 9:41 PM

Member sub-account What is the difference between new "Member" and previous old "Sub-account"? 11/10/23, 2:07 AM • Freja CZ. Thygesen 11/10/23, 2:07 AM

Backup Why is there a "XXXXX-backup" device in my device list? 11/5/23, 10:51 PM • Freja CZ. Thygesen 11/5/23, 11:19 PM

Alexa How to Hide the Alexa Display Card? 11/2/23, 11:51 AM • George Tsao 11/2/23, 11:51 AM

Alexa ChatGPT AI How to chat with ChatGPT and draw with AI? 11/2/23, 11:48 AM • George Tsao 11/2/23, 11:50 AM

Software Version Upgrade update How to Check & Update Your Software Version on Cozyla Album (Mat) and other Cozyla devices? 11/2/23, 11:46 AM • George Tsao 11/2/23, 11:46 AM

Album Management How to Hide or Remove an Album from Your Cozyla Device? 11/2/23, 11:38 AM • George Tsao 11/2/23, 11:38 AM

Transfer Device How to restore my Cozyla Album / transfer existed device data to a new one? 11/2/23, 11:29 AM • George Tsao 11/2/23, 11:29 AM

Multi-Albums Play all How to combine the albums or sllideshow several or all albums?
12/22/23, 9:35 PM • George Tsao 12/22/23, 9:35 PM

Artwork Gallery How can I hide or delete the artwork gallery?
12/22/23, 1:20 PM • Freja CZ. Thygesen 12/22/23, 1:20 PM

banding display (No Longer) Disappointed in screen banding on 17" 4:3 frame (Fixed)
12/12/23, 4:50 PM • Ian Williams 12/21/23, 7:59 PM

Playback Order Sequence The shuffle (Playback order) button is moving from control buttons to settings
12/21/23, 3:53 AM • George Tsao 12/21/23, 3:53 AM

Upgrade How to upgrade the software on the device?
12/20/23, 10:00 PM • Freja CZ. Thygesen 12/21/23, 3:40 AM

Troubleshooting "My Cozyla" App Invitation Email Reception Issues
12/18/23, 4:58 AM • George Tsao 12/18/23, 4:58 AM

My Cozyla Photo Management App An easy way of sharing your photos without open My Cozyla app!
11/2/23, 12:17 PM • George Tsao 12/18/23, 4:10 AM

How to switch the Cozyla Frame orientation?
12/6/23, 11:03 AM • Freja CZ. Thygesen 12/8/23, 9:51 AM

Where is my slideshow sequence button？
11/30/23, 9:37 PM • Freja CZ. Thygesen 11/30/23, 9:39 PM

Difference between Owner, Member, Email Sender
11/29/23, 4:16 AM • Freja CZ. Thygesen 11/29/23, 4:22 AM

How could I delete the photos easily?
11/23/23, 11:35 PM • Freja CZ. Thygesen 11/23/23, 11:42 PM

A Good YouTube Guidance of Installation, Setup and Gifting Introduction
11/23/23, 10:42 PM • George Tsao 11/23/23, 10:42 PM

Immediately display emailed photo?
11/20/23, 11:42 PM • Daniel Newman 11/23/23, 9:41 PM

Member sub-account What is the difference between new "Member" and previous old "Sub-account"?
11/10/23, 2:07 AM • Freja CZ. Thygesen 11/10/23, 2:07 AM

Backup Why is there a "XXXXX-backup" device in my device list?
11/5/23, 10:51 PM • Freja CZ. Thygesen 11/5/23, 11:19 PM

Alexa How to Hide the Alexa Display Card?
11/2/23, 11:51 AM • George Tsao 11/2/23, 11:51 AM

Alexa ChatGPT AI How to chat with ChatGPT and draw with AI?
11/2/23, 11:48 AM • George Tsao 11/2/23, 11:50 AM

Software Version Upgrade update How to Check & Update Your Software Version on Cozyla Album (Mat) and other Cozyla devices?
11/2/23, 11:46 AM • George Tsao 11/2/23, 11:46 AM

Album Management How to Hide or Remove an Album from Your Cozyla Device?
11/2/23, 11:38 AM • George Tsao 11/2/23, 11:38 AM

Transfer Device How to restore my Cozyla Album / transfer existed device data to a new one?
11/2/23, 11:29 AM • George Tsao 11/2/23, 11:29 AM