If your 17" frame gets stuck during the slideshow, the issue might be due to one of the following reasons: Slideshow Pause Button: The slideshow might have been paused accidentally. Touch the ...
My 17" brand-new frame gets stuck on the first photo that comes up. It worked well for only one day!
Hi Jeffrey, Thank you for reporting this issue and for your patience as we worked towards a resolution. Our development team has addressed this in the latest app release, implementing a sol...
Thanks for the quick response. It only happens on my Cozyla Album but not my Cozyla Frame and Cozyla Canvas. I tried to turn off the pair settings on the Album and it seems works....
I'm sorry to hear you're experiencing issues with your Cozyla Album frame getting stuck on a video or on a black screen. It's important to us that your experience with our products is smooth and en...
It sounds like you're looking into our 17" Cozyla photo frame, and I'm here to help clarify your concerns to ensure it fits your needs perfectly. Photo Transfer without a USB Slot: Transferrin...
I will need to unplug the device to restart and it will work again.
Ok, we are desperate for a larger photo frame to replace ours that has broken I'm considering the 17" frame, but the cost is daunting, so I want to be sure of how some things work before we b...
FYI - I did also try the third party login and it just went to a new blank account. Either way, its not telling me that I don't have an account under the email I am trying (the error it would give ...
Dear Jeffrey, Thank you for reaching out about the difficulties you're encountering with the password reset feature in the My Cozyla app. We're here to help clarify the situation...
Dear Kevin Schleicher, Thank you for your message regarding the issue of photos being grayed out after uploading them to one of your Cozyla frames. We understand this situation can be confusing wh...
Dear Kimberly Harvey, Thank you for reaching out and sharing your concerns about the photo download process from Cozyla Cloud. I understand you've noticed the photos available for download appear ...
Still broken App version 1.1.20240130
I appear to have forgotten my password in the My Cozyla app. It does not appear that it is tied in any way to the account on this website as I can clearly login here. Attempting to use the forgot ...
We have two frames, one for each set of grandparents. After uploaded a picture using the app to one of the frames, the picture is now grayed out when trying to uploaded it to the second frame, eve...
I uploaded 700+ photos to Cozyla and now the device containing the originals has been stolen. On portal.cozyla.com there is not an option/button to download the uploaded photos. I...
Dear Cozyla Users, We're thrilled to share an update to our recently announced trial feature - unlimited photo uploads directly from your PC. This enhancement is designed to optimize your experien...
If you're experiencing any issues with the new features introduced in our latest app update (version V1.1.20240130), here are some steps you can follow to resolve them: 1. Ensure App and Device ar...
Hello Cozyla Community! We are excited to announce the release of our latest app update, version V1.1.20240130, packed with new features designed to enhance your Cozyla experience. Here's what you...
There is a trial version of web portal: portal.cozyla.com. You can login with your MyCozyla app's account and upload the photos from thumb drive.